Job Description — Encompass Administrator
We are seeking an Encompass Administrator to join our growing team, and oversee the day-to-day administration of the Encompass Loan Origination System. This is a hands-on role that requires a high level of technical expertise. The person in this position is responsible for a broad range of tasks, which may include administering, customization, and configuration of the Encompass System.
What You Will Be Doing
- Manage, Maintain, and Customize Encompass Loan Origination System
- Maintain and audit user access and security and overall system management
- Maintain key reporting and development standards
- Internal Encompass requests within SLA
- Monitor system performance and advisories
- Lead the process for creating new Encompass functions/capabilities
- Making recommendations on system changes and optimizations
- Review business requirement documents and propose, execute, and implement solutions
- Perform system analysis to determine the impact of proposed solutions
- Develop, manage and maintain training documents/job aides
- Design, document, configure, test, and deploy approved Change Requests and Enhancements
- Create workflows, input forms, custom fields, documents, business rules
- Collaborate with key stakeholders for continuous improvement.
- Maintain users, roles, profiles, security settings, and loan setup settings
- Review Quarterly Encompass releases and application patches and QA in the test environment prior to live
- Integrate 3rd party vendors and services
- Daily support of end users with questions, concerns regarding usage of the system and delivering prompt resolution to the questions and concerns
What You Need for this Position
- Bachelors degree or equivalent experience
- Certified Encompass Administrator preferred
- 3+ years Ellie Mae Administration experience
- In-depth understanding of the mortgage industry and loan origination life cycle
- Proven ability to manage time, meet deadlines and prioritize
- Clear, concise, and professional written and verbal communication
- Strong problem-solving and analytical ability with business process and procedures
- Demonstrated success in a fast-paced, high-stakes environment is required
- Aptitude for maintaining professional relationships with co-workers is required
- Strong organization and analytical skills, along with the ability to work well under pressure
- Ability to manage priorities and workflow
- A team player with versatility, flexibility and a willingness to work within constantly changing priorities
Location: Marietta, GA
Required Onsite: At least 10% (rest can be remote)
Type of Employment: Full-time, Part-time, or Contractor (Agencies also considered)
Please email resume or contact via email: careers@affinityhomelending.com